tv9999 Responsible Gaming — Your Safety Is Our Commitment
Gaming is for enjoyment — not stress. tv9999 is committed to giving you all the tools and support you need to play safely and within your limits.
For Ages 21+ Only
The minimum age to participate on the tv9999 platform is 21. We are firmly committed to keeping minors completely away from gaming. Age verification is mandatory at registration. If we find that a minor is using an account, that account will be closed immediately and any deposited funds will be returned.
If there are children or teenagers in your home, use password protection and parental controls on your device. Always keep your login details private.
tv9999 verifies the age of every member to maintain a responsible gaming environment in Bangladesh. Minors are not permitted to open an account.
Our Protection Tools
tv9999 provides players with multiple responsible gaming tools to help you stay in control.
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is active, it can only be lowered — increasing it is subject to a waiting period.
Session Time Limits
Set a maximum duration for each gaming session. When the set time is reached, you will be automatically notified and the session will be ended if needed.
Temporary Break (Cool-off)
If you feel you need a short break, you can temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in or making deposits will not be possible.
Self-Exclusion
Through long-term self-exclusion, you can close your account permanently or for a set period. Once this step is taken, the account cannot be reactivated before the specified period ends.
Set Loss Limits
Set a maximum loss amount in advance for each day or week. When the set limit is reached, your account will automatically stop accepting bets.
24/7 Support Service
If you have any concerns about gaming, our Bengali-speaking support team is always ready to help. Reach us on live chat — no question is too small.
Check Yourself
Is gaming having a negative effect on your life? The questions below will help you understand your situation. If you answer "yes" to one or more, consider seeking support.
- Are you spending more than your set budget?
- Are you playing repeatedly to recover your losses?
- Are your family or friends worried about your gaming?
- Is gaming interfering with your work or studies?
- Are you skipping sleep or meals because of gaming?
- Are you placing bets by taking on debt or spending your savings?
Gaming addiction is a real problem, and acknowledging it is the first step of courage. At tv9999, we are here for you.
- Let the support team know via live chat
- Activate self-exclusion on your account
- Tell someone you trust about your situation
- Seek help from a professional counsellor
- Use the temporary break option
How to Set Limits?
Set your gaming limits or activate an account break in just a few steps.
Log In to Your Account
Log in to your personal account at tv9999 and go to the "Account Settings" menu.
Open the "Responsible Gaming" Section
On the settings page, select the "Responsible Gaming" option.
Choose the Limit You Want
Select whichever you need from deposit limit, session limit, loss limit, or self-exclusion.
Confirm
Enter the amount or time period and confirm. Changes take effect immediately.
Deposit and Withdrawal Limits and Methods
As part of responsible gaming, stay aware of your financial limits. The limits applicable at tv9999 are shown below.
| Payment Method | Minimum Deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| bKash | ৳200 | ৳500 | 30 minutes – 3 hours |
| Nagad | ৳200 | ৳500 | 30 minutes – 3 hours |
| Rocket | ৳200 | ৳500 | 30 minutes – 3 hours |
| Upay | ৳200 | ৳500 | 30 minutes – 3 hours |
* If you set a personal deposit limit, a limit lower than the one shown above will apply.
The Principles of Responsible Gaming
tv9999 believes that gaming should be entirely for enjoyment and entertainment. We want you to always stay in control and play within a set budget.
Responsible gaming means betting only the amount of money whose loss would not have a significant impact on your daily life. Gaming should never be considered a source of income.
If you feel you need a break from playing — for any reason — use our tools or contact the support team directly. No judgment, just support.
Build Healthy Gaming Habits
- Set a budget before you play and stick to it
- Set time limits and take breaks
- Never place bets with borrowed money or loans
- Do not place larger bets to try to recover lost money
- Do not let gaming control your mental state
- Spend time with family and pursue other hobbies
Common Questions About Responsible Gaming
Answers to the most frequently asked questions about responsible gaming and protection tools.
Enjoy tv9999's Games Safely
Play responsibly and enjoy cricket, slots, and casino games at tv9999. Check our FAQ to learn more.
Need Help? We Are Right Here
Contact us for any questions or support regarding responsible gaming. Our support team is available in Bengali 24 hours a day, 7 days a week.
Live Chat
24/7 support in Bengali — start a chat anytime.
Email Support
[email protected] — let us know your concerns.
For ages 21 and above only. Play responsibly.