tv9999 Privacy Policy

Information Collection

tv9999 may collect your information in various ways. Below is a detailed description of the types of information we collect:

2.1 Information You Provide Directly

We collect information that you provide yourself during account registration and use of our services. This includes:

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment-related information — such as your bKash, Nagad, Rocket, or Upay account number
• Copies of identity verification documents (where applicable)
• Messages and requests you send through support chat

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type and version, and operating system
• Duration of your session and information about pages visited
• Gaming activity data — bets, wins, losses, etc.
• Transaction history — details of deposits and withdrawals
• Referrer URL (where you came from before visiting our site)

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as:

• Transaction confirmation information from payment processors
• Verification information from fraud prevention services
• Referral information from partner platforms

Information Sharing and Disclosure

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties who assist in delivering our services. This includes:

• Payment processors — for processing bKash, Nagad, Rocket, and Upay transactions
• Identity and age verification services
• Fraud detection and security services
• Game software providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others
• IT infrastructure and hosting services

These partners operate under strict confidentiality agreements and may only use information for the specified purposes.

4.2 Legal Requirements

We may be legally required to disclose information in the following circumstances:

• In accordance with a valid order or summons from a competent court
• Upon written request from a government or regulatory authority
• To comply with anti-money laundering laws
• To assist law enforcement agencies in investigating fraud or criminal activity

4.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. In such cases, the terms of this privacy policy will be maintained and users will be notified in a timely manner.

Data Protection Measures

6.1 Technical Safeguards

• Use of TLS/SSL encryption technology for all data transfers
• Passwords stored as encrypted hashes — never in plain text
• Use of secure and tested payment gateways
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Access controls for servers and databases

6.2 Organizational Safeguards

• Strict staff training and data privacy policies
• Data access control on a minimum-necessary basis
• Regular security training and awareness programs
• Rapid response plan in the event of a security breach

6.3 Data Retention Period

We retain your information only for as long as it is needed or as required by legal obligations. After an account is closed, some information may be retained for a specified period to meet legal requirements. Information that is no longer needed is securely deleted.

However, no data protection method is 100% secure. We are committed to ensuring the highest level of security, but it is not possible to guarantee complete security when transmitting information over the internet.

Third-Party Services

Various third-party services and technologies are used on the tv9999 platform. These third parties have their own privacy policies which are outside our control.

8.1 Game Providers

Our platform uses services from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. When using these providers' software, some gaming data may be transmitted to their servers.

8.2 Payment Services

When transacting through bKash, Nagad, Rocket, and Upay, the necessary financial information is shared with these payment providers. Sharing this information is essential to complete the transactions.

8.3 Analytics Services

Analytics services are used to improve the quality of our services. These services collect overall usage statistics without any user-identifiable information.

tv9999 is not responsible for the privacy practices of third-party services. We exercise due care in selecting our partners and work only with trusted and reputable providers.

Privacy Policy Changes

tv9999 reserves the right to change or update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Displaying a special notice on our website
• Sending a notification to the registered email
• Changing the "Last Updated" date at the top of this page

If you continue to use our services after the updated policy is published, you will be considered to have agreed to the updated policy. We therefore recommend that you review this page regularly.

Previous versions of this policy are retained by us and will be provided upon request.